Page 117 - 2017食品藥物管理署年報(英文版)

2017 Taiwan Food and Drug Administration Annual Report Chapter 8. Information Transparency and Diverse Communication

Section 2. Diverse Channels Available for Interactive

Communication

Current Status

Help the consumers to learn basic risks of medicinal products and current government
policies as well as regulations through systemic risk communication.

Policies and Outcomes

1. 1919 National food safety hotline
1919 National Food Safety Hotline is the first cross-departmental single-counter

public convenience service hotline. Existing food-related inquiry hotline from four public
agencies including TFDA, Consumer Protection Committee, Council of Agriculture, and
Ministry of Economic Affairs were integrated. The 1919 Hotline provided five services:
(1) receiving complaints of food products, (2) providing food-related consultation, (3)
acquiring support for consumer issues, (4) providing consultations to small and medium-
sized enterprises (SMEs), and (5) providing consultation on fresh farm product. Since
the initiation of 1919 hotline from December 4, 2015, to December 2016, the service

capacity was about 20,000 telephone calls and the satisfaction rate was up to 80%.

2. Training program for food sanitation volunteers

Combine civil sources and volunteers to help the government safeguard food safety.
In 2016, food sanitation volunteers completed 37,394 inspections of food labeling and
38,371 hours of food advertisement surveillance. Additionally, TFDA invites professionals
with food safety backgrounds and experience in food safety management (e.g. dietitian,
food technologist) to serve as food sanitation volunteers promoting food safety on

working places, campus and communities. The outcomes are significant.

3. Food safety and sanitation propaganda

(1) Prepare 3 articles about food processing and publish on children scientific magazines
(e.g. “Youth Newton”), print “awesome food safety science” brochures and release
electronic books to local health bureaus and schools as food safety education
materials.

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