Page 107 - Taiwan Food and Drug Administration 2016 Annual Report

2016 ANNUAL
REPORT

Figure 2-9-2 Multiple public agencies working together and declaring their commitment to the Dial 1919 and GO Part II - Key Administrative Results Risk Communication and Consumer Protection

2. Diversified Inquiry and Communication Services
(1) To encourage whistle-blowing and exposure of illegal acts related to food safety, TFDA
promulgated the Regulations on Food Safety and Sanitation Violation Report and Reward to
effectively encourage public reporting of illegal acts, improve the likelihood for the exposure of
illegal acts, and strengthen the protection of the rights and interests of the informant.
(2) To make it easier for members of the public to inquire, petition, or expose illegal activities, TFDA
operates the Tel (02) 2787-8200 inquiry service helpline. 44,660 calls were received in 2015 that
primarily addressed food-related issues (49.8% of the calls).
(3) TFDA provided the Director-General's Mail Box which received 13,351 mails in 2015. An
additional 2,062 cases were transferred from the Ministry of Health and Welfare (MOHW) and
other supervising agencies to TFDA thus making 15,593 cases.
(4) TFDA introduced the food labeling helpline of Tel 0800-600-058, food sales helpline of Tel 0800-
676-668, medical device consultation helpline of Tel (02) 8170-6008, and cosmetics inquiry
helpline of Tel (02) 6625-2333. These helplines could be used by the general public to clarify
doubts and questions.
3. Improving Awareness and Risk Concepts amongst Consumers
To improve public understanding for key administrative measures related to various consumer
protection activities on food, drugs, and cosmetic products, TFDA organized 27 Safety,
Protection, and Risk Communication for Food, Drugs, and Cosmetic Products training seminars
for 1,358 attendants in 2015.
4. Training Program for Food Sanitation Volunteers
Over 3,000 Food Sanitation Volunteers were recruited throughout Taiwan to support local health
departments and bureaus in carrying out labeling audits of marketed food products, monitor
food advertisements, and assist promotional activities for food sanitation. The Volunteers
interacted closely with communities and the general public, using humorous skits, quizzes with
prizes, and game challenges to promote awareness of food sanitation and safety information
and improve public understanding of proper food safety knowledge.
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