Page 106 - Taiwan Food and Drug Administration 2016 Annual Report

Taiwan Food and Drug Adminstration

(2) In 2015, TFDA released over 20 publications related to food and drugs such as the Taiwan Food
and Drug Administration Annual Report (Chinese and English versions), Volume 23 of the Journal
th
of Food and Drug Analysis, Addendum to the 7 Version of the Chinese Pharmacopoeia, Anti-
Drug Abuse Guide Book for Parents, Manual on Food Labeling Laws, and Overall Perspective for
the Management of Sanitation and Safety of Food Services, providing the public diverse options
and channels to knowledge (refer to Annex 2 for the list of publications).

Section 2. Consumer Communication and Advocacy

Current Status
The purpose of consumer communication and advocacy is to help the public gain direct
understanding of current government policies and acquire correct and accurate knowledge on
food safety. TFDA strengthened direct communication and awareness promotion programs for the
public and media companies and deployed a diverse selection of communication channels for
food safety, proper drug use, and cosmetic management for the purpose of establishing correct
knowledge and risk concepts amongst the people.
Policies and Outcomes

1. 1919 National Food Safety Helpline
On December 4, 2015, the government established the 1919 National Food Safety Helpline,
the ?rst cross-departmental single-counter public convenience service helpline in the country.
Existing food-related inquiry helplines from four public agencies, namely TFDA, Consumer
Protection Committee, Council of Agriculture, and Ministry of Economic Affairs, were integrated.
The resulting 1919 Helpline provided five services, namely: (1) receiving complaints of food
products, (2) providing food-related consultation, (3) acquiring support for consumer issues,
(4) providing consultationto small and medium-sized enterprises (SMEs), and (5) providing
consultationon fresh farm produce. Users can dial 1919 directly to avail themselves of instant
services (Figures 2-9-1 and 2-9-2), expanding the coverage of the food safety defense network.

Figure 2-9-1 1919 National Food Safety Helpline

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