2014 Taiwan Food and Drug Administration

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Food and Drug Administration
Chapter ︱Consumer Protection and Advocacy︱ 11
Couple food related incident happened in the last few years. It had dramatically placed
negative impact on our nation. The reputation of the food industry was suffered and
the growth of our economy was slow down from the controversy consequences. In
respond to the emergency, TFDA had taken immediate actions and worked vigilantly
for restoration. We emphasize consumer advocacy, customer service and professional
training. Furthermore, TFDA had used all the incidents as examples to enhance the
communication channels among consumers, media and TFDA.
Using all the cutting edge technology and professional knowledge, TFDA works hard to
lead the public out of the misleading information and overwhelming worry. Sharing all the
current professional information through consumer advocacy has promoted the bonding.
A trustworthy relationship is rebuilt. Safeguarding the food, drug and cosmetics safety for
every consumer is our goal.
Section 1 Providing Immediate Information to Consumer
Status
TFDA has set up websites like the “Food and Drug Administration” website for providing
real-time information ) and the “Food and Drug Consumer
Knowledge Services Network” . gov.tw/) to provide the integrated
information for food, drugs and cosmetics relevant inquiries. In addition, through
publishing articles in books, journals, media and internet, we had provided consumers
with updated information and public health education.
Policy Outcome
1. Constantly updating the “Food and Drug Administration”, “Food and Drug Consumer
Knowledge Services Network” and relevant website, TFDA strives to provide the public
with most instantaneous public health information. Education advocacy programs and
inquiry services are available for all the public.
2. We have set up current information centers for public inquiry. Several food safety
issues were discussed and highlighted in the current news section.
3. The “Real-time drug safety information monitoring and delivery platform” was
established to monitor domestic and foreign drug safety and quality alerts, and to
announce the alerts to the public in time.